Terms of Service

1. Definitions

• "KitBase Ltd" means KitBase Ltd, a company registered in England and Wales.
• "Platform" means the KitBase software-as-a-service asset management and compliance platform, including all associated websites, applications, APIs, and documentation.
• "Client" means the organisation that has entered into a Subscription with KitBase Ltd and on whose behalf the Platform is accessed.
• "User" means any individual authorised by the Client to access and use the Platform.
• "Data" means any information, content, records, documents, images, signatures, personal data, or other material submitted to or generated within the Platform by or on behalf of the Client.
• "Subscription" means the paid contractual agreement between KitBase Ltd and the Client under which the Client is licensed to use the Platform.

2. Licence Grant

KitBase Ltd grants the Client a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for the Client’s internal business purposes during the Subscription term.

The Client does not acquire any ownership rights in the Platform or its underlying software, code, algorithms, databases, or intellectual property.

3. Intellectual Property

The Platform, including all software, code, design, features, functionality, documentation, trademarks, and content, is and remains the exclusive property of KitBase Ltd and is protected by UK copyright law under the Copyright, Designs and Patents Act 1988 and applicable intellectual property laws.

The KitBase name and logo are trademarks of KitBase Ltd. Clients may not copy, modify, distribute, sell, reverse engineer, or create derivative works from any part of the Platform.

4. Client Obligations

Clients must:

• keep login credentials secure and not share them with unauthorised persons;
• use the Platform in compliance with all applicable UK laws and regulations including the Lifting Operations and Lifting Equipment Regulations 1998 (LOLER), the Provision and Use of Work Equipment Regulations 1998 (PUWER), the Health and Safety at Work etc. Act 1974 (HSWA), and the UK General Data Protection Regulation (UK GDPR);
• not upload unlawful content;
• not attempt to gain unauthorised access to any part of the Platform or its infrastructure;
• ensure all Users are trained and authorised.

5. Data and Privacy

KitBase Ltd processes Client Data in accordance with its Privacy Policy.

Client Data is stored in the United Kingdom via Supabase (London region, eu-west-2) and is not transferred outside the UK without consent.

KitBase Ltd acts as a Data Processor for Client Data. Clients remain the Data Controller for all personal data they upload to the Platform. Both parties agree to comply with the UK GDPR and the Data Protection Act 2018.

KitBase Ltd will not sell, share, or use Client Data for any purpose other than providing the Platform services.

6. Data Retention and Export

Upon termination of a Subscription, KitBase Ltd will retain Client Data for 30 days during which the Client may request a full data export.

After 30 days, Data will be securely deleted unless a legal retention obligation applies.

7. Subscription and Payment

Subscriptions are contract-based and invoiced by KitBase Ltd via Xero. Subscription fees are payable monthly or annually as agreed.

KitBase Ltd reserves the right to suspend access for non-payment after 14 days’ written notice. All prices are exclusive of VAT where applicable.

8. Uptime and Service Availability

KitBase Ltd will use reasonable endeavours to ensure the Platform is available 99.5% of the time (excluding scheduled maintenance). KitBase Ltd will provide reasonable notice of planned maintenance.

Enterprise and Enterprise+ clients receive enhanced SLA terms as specified in their individual contracts.

9. Limitation of Liability

KitBase Ltd’s total liability to the Client for any claim arising out of or in connection with these terms shall not exceed the total Subscription fees paid by the Client in the 12 months preceding the claim.

KitBase Ltd shall not be liable for any indirect, consequential, or special loss.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

KitBase Ltd does not warrant that use of the Platform will ensure legal compliance — Clients remain solely responsible for their own compliance with all applicable health and safety legislation.

10. Disclaimers

The Platform is provided as a tool to assist with compliance record-keeping and asset management. It does not constitute legal or professional advice.

Clients should seek independent legal and health and safety advice regarding their specific compliance obligations.

KitBase Ltd is not responsible for any fines, penalties, enforcement action, or legal proceedings arising from the Client’s failure to comply with applicable regulations.

11. Termination

Either party may terminate the Subscription with 30 days’ written notice.

KitBase Ltd may terminate immediately if the Client breaches these terms, engages in unlawful activity, or fails to pay. Upon termination the Client’s access to the Platform will cease.

12. Changes to Terms

KitBase Ltd reserves the right to update these terms with 30 days’ notice to Clients via email. Continued use of the Platform after the notice period constitutes acceptance of the updated terms.

13. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact

KitBase Ltd.

Email: legal@kitbase.uk

Website: kitbase.uk